Question 1

Do I need a WhatsApp Business API account?

Accepted Answer

CloseOwl uses the official WhatsApp Cloud API. We guide you through connecting your WhatsApp Business number during onboarding — most teams are live within a day.

Question 2

Will sending campaigns get my number banned?

Accepted Answer

No. CloseOwl only sends Meta-approved templates, batches and rate-limits delivery, and monitors your quality rating, so you stay within WhatsApp's policies.

Question 3

What is the Meta Conversions API and why does it matter?

Accepted Answer

CAPI sends conversion events to Meta server-side, so the ad algorithm can optimize toward real sales instead of clicks. It's resilient to ad blockers and iOS tracking limits, which means better ROAS.

Question 4

Can I use my own domain for funnels?

Accepted Answer

Yes. Map any custom domain in a click and CloseOwl provisions and renews SSL automatically.

Question 5

Is there a free plan?

Accepted Answer

Yes — the Free plan is free forever with 2 seats, 500 contacts, and 1,000 messages per month. Paid plans add automations, campaigns, CAPI, and more.

Question 6

Can I migrate my existing leads?

Accepted Answer

Import contacts and leads via CSV at any time. Duplicate detection keeps your data clean as you migrate.

Question 7

Do you support teams and roles?

Accepted Answer

Yes. Invite teammates, assign leads and conversations, and control access with roles. Seat counts vary by plan.

Question 8

How does billing work?

Accepted Answer

Plans are monthly with no long-term contract. Upgrade, downgrade, or cancel anytime from your billing settings.

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