Privacy Policy

We collect information you provide directly — such as your name, email, company, and payment details — and information generated through use of the platform, including leads, messages, and analytics events.

We also collect technical data such as IP address, browser type, and usage logs to operate and secure the service.

We use information to provide and improve the service, process transactions, send service communications, deliver messaging on your behalf via integrated providers, prevent abuse, and comply with legal obligations.

When you connect WhatsApp or Meta, we process data through the official Cloud and Conversions APIs in accordance with their policies. You are the controller of the customer data you process through these integrations.

We do not sell personal information. We share data with sub-processors (such as hosting, email, and messaging providers) strictly to deliver the service, and when required by law.

We retain information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You can export or request deletion of your data.

We protect data with encryption in transit and at rest, access controls, and per-workspace isolation. No method of transmission is 100% secure, but we work to protect your information using industry-standard measures.

Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. Contact us to exercise these rights.

We may process and store information in countries other than where you reside. Where required, we use appropriate safeguards for international transfers.

We may update this policy from time to time. Material changes will be posted on this page with an updated date.

Questions about this policy? Email hello@closeowl.com.